Frequently Asked Questions

Frequently Asked Questions

Frequently Asked Questions

Frequently Asked Questions

Do you take my insurance?

We accept all major medical insurances and two vision plans, VSP and Eyemed. If you have something wrong with your eyes such as pink eye, glaucoma, or macular degeneration we will file your visit to your medical insurance. If you are coming in for a routine eye exam to be fitted for glasses or contact lenses we will file your exam to your vision plan.

How do I know what vision plan I have?

Unfortunately most vision plans don’t make it easy to determine what plan you have. The two plans that we take are called VSP and Eyemed. Your medical insurance typically does not cover a routine eye exam for glasses or contact lenses unless you have something “medical” wrong with your eyes. Your medical insurance is not the same as your vision insurance. If you did not receive a separate vision insurance card you can check the back of your insurance card and see if it says what kind of vision insurance you have. In some cases you will need to call your medical insurance or your HR department to find out what vision insurance plan you have. Please have this information available before you call to set up an appointment.

How much is an exam without insurance?

A comprehensive eye exam is $125 without insurance. Watch this video to find out more

Do you charge extra for contact lens fittings?

Yes, a contact lens fitting is not part of a routine eye exam. It takes extra time for the doctor to evaluate the type of lens and prescription that you need. The numbers for a contact lens prescription are often not the same as the numbers for your glasses prescription. A simple fitting is $65 without insurance and a complex fitting is $150. If you have never worn contacts before there is an additional $100 fee to teach you to take the contacts in and out of your eyes. These fees can be different based on your vision plan.

Will you give me my prescription after the exam?

Yes, your glasses and contact lens prescription is yours and you are not obligated to purchase anything from us. If you would like a copy of your prescription let us know and we will be glad to print it off for you. We normally finalize glasses prescriptions on the same day as the exam. Contact lens prescriptions may take additional time to finalize if Dr. Walley gives you sample lenses to try.

Do I have to have my eyes dilated?

We do recommend having your eyes dilated on a regular basis but it is not required every year. Dilation allows us to see the peripheral parts of your eye to detect pathologies that can occur in parts of the eye that we can’t see without dilating. However, we also recommend high definition retinal imaging as a complement to your exam, especially if you don’t want to get your eyes dilated.

What is high definition retinal imaging?

We use a machine called an OCT (Optical Coherence Tomography) to take an image of your retina. This provides us with a high definition image of the central part of your retina but it also allows us to see the inner layers of your eye (similar to an MRI). We are able to detect pathology much earlier with this imaging that we can through a simple dilated exam. We offer this as a screening to all of our patients for an additional $39. If you have a medical condition such as macular degeneration or glaucoma we can bill this scan to your medical insurance.

What eye conditions do you treat?

We can treat just about anything related to the eyes that does not require surgery. If you require surgery we will refer you to a specialist to perform the surgery.

What technology do you have?

We have high definition retinal imaging and OCT (Optical Coherence Tomography). Other equipment includes virtual visual field testing, eye tracking for reading or learning related vision problems, and I care tonometry which is no air puff eye pressure testing,

Do you take walk-ins for eye exams?

We do not take walk-ins for eye exams, please call or text 901-853-8180 for an appointment.

Do I need an appointment to pick out glasses?

​​​​​​​You do not have to make an appointment to pick out glasses. You can stop by anytime during regular business hours to look at frames?

Do you accept outside prescriptions from other doctors?

Yes we can fill a valid glasses or contact lens prescription for any other doctor.

Can I put lenses in my old glasses?

Yes, but the frame must be in good enough shape to handle the process of inserting new lenses. We will have to send the frame to our optical lab to have the lenses mounted which generally takes 7-10 business days. You will be asked to sign a waiver before using an old frame because we are not responsible for frames that break during the process of lens mounting. If the frame was purchased at our store we can often replace the frame but if it was purchased somewhere else we are not able to replace it.

Why are your prices higher than other stores?

We pride ourselves on service and quality over quantity. We are a small, locally owned business and you will receive personal service in a low pressure relaxed environment. You will be treated like a valued customer instead of just a number. If you value a personalized experience vs standing in line at a discount chain or warehouse store you will be very happy here. Watch this video to find out more

How much are your glasses?

Our prices range from budget packages that start at $150 for basic frames and lenses all the way to luxury European frames that can cost over $1000. We have something for everyone. Although we only sell frames from independent manufactures as opposed to brands you find at big box stores. Watch this video to see an example of how much a typical pair costs with insurance. ​​​​​​​

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